Raja Chauhan — Chief Operating Officer (COO), StayZ | The Operator Who Makes India's First Relocation App Actually Work
Behind every platform that promises a great experience is an operator who makes sure that promise is kept. At StayZ, that person is Raja Chauhan — Chief Operating Officer.
Vision without execution is just a PowerPoint. At StayZ, the person who turns the vision into lived reality — one managed move, one verified partner, one on-time delivery at a time — is Raja Chauhan.
As Chief Operating Officer (COO) of StayZ, Raja owns the systems, processes, and people that make the StayZ experience real for every user. From the moment a mover signs up to the day they're settled into their new home, Raja's operational infrastructure is what ensures it actually happens the way it was promised.
The COO's Job: Making Sure Trust Is Never Broken
StayZ's core product promise is simple: when you book through us, what you see is what you get, and someone has your back every step of the way. Keeping that promise at scale — across hundreds of users, dozens of PG partners, and a team of Dedicated Managers — is an operational challenge that most platforms get wrong.
Raja's mandate at StayZ covers:
- Dedicated Manager operations — ensuring every mover gets a real person assigned to their relocation, and that person delivers
- Partner compliance — monitoring StayZ's 150+ PG partners to ensure they maintain the standards they agreed to
- SLA management — tracking response times, move completion rates, and satisfaction scores
- Onboarding systems — building scalable processes for bringing new managers and partners into the StayZ network
- Operational playbooks — documenting what works so StayZ can expand to new cities without losing quality
Operations as Competitive Advantage
In most marketplaces, operations is a back-office function — invisible until something breaks. At StayZ, operations is the product. The Dedicated Manager system, the physical property verification, the 30-day check-ins — these are features, not support tickets. And Raja is the person who makes them work.
When StayZ achieved a 92% partner compliance rate — the highest in the Delhi NCR market — that didn't happen by accident. It happened because Raja built processes that make it easy for good partners to stay compliant and impossible for bad ones to stay on the platform.
Building for 3-City Scale
StayZ's expansion plan — Greater Noida to Bangalore to Pune — means Raja's systems need to travel. Every SLA, every manager playbook, every partner onboarding checklist needs to work as well in Koramangala as it does in Knowledge Park.
Raja is building the operational backbone that makes StayZ a scalable business, not just a great local product. That's the work that separates startups that grow from ones that collapse under their own traction.
"Operations is where trust is either built or broken. We choose to build it every single day." — Raja Chauhan
🔗 Connect with Raja Chauhan on LinkedIn
🌐 www.stayz.tech — India's first relocation app